Dashboard
Good morning, Tom
Here's your support overview for March 2026
6 unassignedtickets
Open Tickets
24
+3 today
Avg Response Time
1h 24m
-12m this week
CSAT Score
94.2%
+1.8% this month
Resolved Today
18
+5 from avg
Unassigned
6
-2 from yesterday
Response Time Trend
Average first response time (minutes)
-40% this month
By Category
March 2026
Recent Tickets
| ID | Subject | Requester | Priority | Status | Assignee | Time |
|---|---|---|---|---|---|---|
| TK-4821 | Can't reset password | SCSarah Chen | Urgent | Open | TBTom Baker | 12m ago |
| TK-4820 | Billing discrepancy on invoice #3847 | MJMike Johnson | High | In Progress | DKDavid Kim | 28m ago |
| TK-4819 | API rate limit exceeded unexpectedly | LPLisa Park | Urgent | Open | ERElena Rodriguez | 1h ago |
| TK-4818 | SSO integration not working with Okta | JWJames Wright | High | In Progress | APAisha Patel | 1.5h ago |
| TK-4817 | Feature request: Dark mode support | ARAlex Rivera | Low | Open | PSPriya Sharma | 2h ago |
| TK-4816 | Export CSV truncating data columns | EWEmma Watson | Medium | Pending | TBTom Baker | 3h ago |